Shipping methods
The shipping methods we provide are:
• COURIER - Delivery to Your Door (Delivery 1-2 business days)
• TRANSPORTATION - Delivery at your door (Delivery 2-4 working days)
• RECEIPT from the Store Below we will analyze each option separately to solve each problem.
COURIER - Delivery to your Door or Address of your choice
If you select the receipt of your order at the address you entered, your order will be sent with the cooperating courier company and the system will automatically charge you the shipping cost. Delivery time from the moment your order is completed is 24-48 hours.
IMPORTANT: In this case, our company assumes responsibility for the safety of the products for any loss or damage that may occur during transport, so if any loss or damage is found, you should report it to us within 24 hours.
Shipping charges:
1. Shipments of orders are made through the company [Speedex] to the place you have declared as delivery address upon completion of the order.
2. The delivery time is 1-2 working days (GR only – For Interbnational please refer to Speedex delivery timeframe http://www.speedex.gr/content.asp?id=37&lang=eng) from the date of receipt of the products by the transport company.
IMPORTANT: If the delivery address is considered by the courier company to be geographically or milestone inaccessible, the order must be received by the customer at its nearest offices [Speedex]. In case the address you have stated is considered inaccessible, you will be informed by phone or e-mail from info@renasresq.gr
TRANSPORTATION (Heavy, bulky items) - Delivery to your Door or Address of your choice. If you choose to receive your order at the address you entered, your order will be shipped with the cooperating shipping company and the system will automatically charge you shipping costs. Delivery time from the moment your order is completed is 2-4 days. (only for GR – for International please contact us)
IMPORTANT: In this case, our company assumes responsibility for the safety of the products for any loss or damage that may occur during transport, so if any loss or damage is found, you should report it to us within 24 hours.
The transfer takes place from the store to my place you have indicated to us (address).
It is also possible to transfer directly from the customer, so there is no shipping charge from our company.
Shipping charges:
1. Shipments of orders are made through the company [Renasresq] to the place you have declared as delivery address at the time of completion of the order.
2. The delivery time is as previously stated
In case the address you have stated is considered inaccessible, you will be informed by phone or e-mail from info@renasresq.gr
Payment methods
For the convenience and service of all those who wish to purchase from our online store, we have the following alternative payment methods:
• By debit or credit card charge (Visa, Mastercard, Maestro, Diners Club, Discover Network, American Express). KALOGRIDI IRINI in cooperation with the bank EUROBANK has taken all the necessary measures for the security of your transactions through your credit card and all credit card holders are subject to validity checks.
• By depositing in a bank account by sending a photo or a copy of the bank payment receipt via e-mail to info@renasresq.gr or on our Facebook page. Sending the photo or a copy of this receipt precedes the execution of the order.
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Bank Name |
EUROBANK |
|
Bank Account nbr: |
870200512076 |
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IBAN: |
GR9802606210000870200512076 |
Beneficiary's name: |
Kalogridi Irene |
Return / Change Policy
In case for any of the following reasons you wish to return or change the entire order or part thereof, fill in the form posted here (Return Form) with the required information and the reason for return and send it by e-mail within 14 days at info@renasresq.gr. You can also contact us by phone for a refund or change at 6983747310.
Reasons for Returns / Changes
The reasons for returning an order or part of it may be the following:
• Sale of wrong products or poor quality or defective (error in ordering, pricing, shipping, with poor packaging, etc.) through the fault of KALOGRIDI IRINI. In this case we charge the return shipping with the company [Speedex] and we change the products with new ones or we return the money of the net amount of the order back, through bank deposit within 10 days.
Desire to change or replace with a new code. In this case, the customer is charged the return shipping with the company [Speedex] and we change the products with new ones.
• Exercising the right of withdrawal. In this case, you must contact our company by phone at 6983747310. In this case, you are charged the return shipping with any shipping company you wish and we will refund your money back via bank deposit within 10 days.
Conditions for Returns / Changes
Prerequisite is that the product is in its original packaging and in the same excellent condition, ie that it has not been damaged or damaged, in which you received it. The acceptance or non-acceptance of the return will be made after a quality control by our company and the condition of the returned product will be assessed. The return of the product must contain the receipt of the retail sale and the special markings of the product. Refunds are made only by bank deposit from our company to you in the bank account you have declared in the above refund form.
Cancellation Policy
If you wish for personal reasons to cancel your order before its production is started by us and shipped, you must contact us and let us know of your decision by phone at 6983747310 or sending an e-mail to info@renasresq.gr within 2 hours of placing your order
This constitutes the entire agreement between the administrator of RenasResQ.gr and the visitor / user of its pages and services and binds only them. No amendment to these terms will be taken into account and will not be part of this agreement unless it has been formulated in writing and incorporated into it.It hereby expressly agrees that any disputes arising out of the application of these Terms and Conditions and the general use of the Website by the visitor or its user, unless resolved amicably, shall be governed by Greek law and shall fall under the jurisdiction of the Courts of Athens.