In case for any of the following reasons you wish to return or change the entire order or part thereof, fill in the form posted here (Return Form) with the required information and the reason for return and send it by e-mail within 14 days at info@renasresq.gr. You can also contact us by phone for a refund or change at 6983747310.
· Reasons for Returns / Changes
The reasons for returning the order or part thereof may be:
Sale of incorrect products or poor quality or defective (error in receipt of the order, in pricing, shipping, in poor packaging, etc.) under the responsibility of KALOGRIDI IRINI. In this case we charge the shipping returns with the company [Speedex] and we change the products with new ones or we return the money of the net amount of the order back, through bank transfer within 10 days.
• Desire to change or replace with a new code
In this case, the customer is charged the return shipping with the company [Speedex] and we change the products with new ones.
• Exercising the right of withdrawal
In this case, you must contact our company by phone at 6983747310. In this case, you are charged the return shipping with any shipping company you wish and we will refund your money back via bank deposit within 10 days.
· Conditions for Returns / Changes
Prerequisite is that the product is in its original packaging and in the same excellent condition, ie that it has not been damaged, in which you received it. The acceptance or not of the return will be made after a quality control by our company and the condition of the returned product will be assessed. The return of the product must contain the receipt of the retail sale and the special markings of the product. Refunds are made only by bank deposit from our company to you in the bank account you have declared in the above refund form.
Cancellation Policy
If you wish for personal reasons to cancel your order before its production is started by us and shipped, you must contact us and let us know of your decision.
by phone at 6983747310 or
sending an e-mail to info@renasresq.gr
within 2 hours of placing your order
This constitutes the entire agreement between the administrator of RenasResQ.gr and the visitor / user of its pages and services and binds only them. No amendment to these terms will be taken into account and will not be part of this agreement unless it has been formulated in writing and incorporated into it. It hereby expressly agrees that any disputes arising out of the application of these Terms and Conditions and the general use of the Website by the visitor or its user, unless resolved amicably, shall be governed by Greek law and shall fall under the jurisdiction of the Courts of Athens.